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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Samsung TV will not shut off or change channels. it was

Customer Question

Samsung TV will not shut off or change channels. it was purchased in 2011
JA: What's the make/model of your device? How old is it?
Customer: I got it in 2011 42 inch version AA04. I have already changed batters in remote
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Could not shut it off last night. I unplugged it . came on when plugged on but cannot change channels either
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Android Devices
Expert:  info tech replied 9 days ago.

Hello

Welcome

Expert:  info tech replied 9 days ago.

Sorry you are having problems here can you get me the full model number?found on the back of the set

Expert:  info tech replied 9 days ago.

Anthony

Customer: replied 9 days ago.
model number LN40D550K1FXZA
Expert:  info tech replied 9 days ago.

OK you need to check the remote to verify if its working or not

https://www.youtube.com/watch?v=UMPoifERrNs

Expert:  info tech replied 9 days ago.

Please let me know if you see the light like described in above video