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Josh
Josh, Technician
Category: Android Devices
Satisfied Customers: 17963
Experience:  Android technician
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My screen is darker than usual. is there a battery involved

Customer Question

my screen is darker than usual. is there a battery involved I don't know about?
JA: What's the make/model of your device? How old is it?
Customer: Kindle Fire (5 YEARS OLD) SN#DO26ADAD249202NO
JA: How long has this been going on? What troubleshooting have you tried?
Customer: The background light has been fading for a week now and plugging it in to charge doesn't help the background.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I wish I was better at expressing the problem.
Submitted: 11 days ago.
Category: Android Devices
Expert:  Josh replied 11 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 11 days ago.

Please press and hold down the power button for 25-30 seconds until the Kindle restarts

If that does not work, then please respond back and let me know so I can continue to troubleshoot.

Expert:  Josh replied 10 days ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.