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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 35273
Experience:  Android Systems Specialist
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This is a galaxy Samsung 6 phone, 2 yrs, not a tv a phone,

Customer Question

this is a galaxy Samsung 6 phone
JA: How old is the phone?
Customer: 2 yrs
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: not a tv a phone
JA: How long has this been an issue? What happened right before this popped up?
Customer: when I upgraded a few hours ago
JA: Is there anything else the TV Technician should be aware of?
Customer: I cannot log in to anything. "Go Launcher Z keeps stopping" but won't let me close or send feedback
Submitted: 7 days ago.
Category: Android Devices
Expert:  Richard replied 7 days ago.

Hi there and welcome

Can you please hold the power button until you see a menu and choose power off.

Then once it is off, power it on and tell me how it then functions.

Please let me know

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