Android Questions? Ask Android Device Experts for Answers ASAP
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This is usually an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Tablet and hold the power button to off for 35 seconds.
Release, then connect the charger and try to turn on the Tablet.
Let me know the results please
Power it off.
then hold Volume UP and Power until you get to a menu
Tell me if this gets you to a menu please.
It is the internal memory that has faulted.
A corrupted firmware can cause this. But we have ruled this out by trying to reinstall it. The fact that we cannot get to the recovery window, confirms it is the memory that shorts out, and causes the device to stall.
I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
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