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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36097
Experience:  Android Systems Specialist
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Have a couple year old MOTO G. 12 year old Granddaughter

Customer Question

Have a couple year old MOTO G. 12 year old Granddaughter playing with it to load some app wiped out CONTACTS. Can phone be reset to configuration it was, say about a month ago?
JA: How old is the phone?
Customer: maybe 2 or 3 years.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: she was messing with it about a week ago, noticed contacts were gone this morning. her mother was trying to remove some of the stuff added last nite.
JA: Anything else you want the Android expert to know before I connect you?
Customer: that's all . . . just want the contact list back.
Submitted: 2 months ago.
Category: Android Devices
Customer: replied 2 months ago.
this may be a MOTO E . . . not sure how to tell.
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you click on my link below and sign in with the same account you used on the phone

www.gmail.com

Once signed in, click on Gmail on the top left then contacts

Do you see you contacts there?

Please let me know

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