Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
Can you please hold volume UP and power for 7 seconds and tell me if it then comes on.
Let me know please.
Can you disconnect the power cable then hold the power button for 60 seconds then release
Connect the power cable, hold Volume Down and power and tell me if it then comes on please
It is the internal mainboard that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the phone to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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