I'm sorry about the issue. What's the model of your Kindle, such as Paperwhite, or Fire, etc.?
Do you mean you do not have an Amazon account yet?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
1. What's the model of your Kindle, such as Kindle Paperwhite, or Kindle Fire, etc.? And/or do you see any model number?
2. Can you please press and hold the power on / off button on your kindle for about 30 seconds, then turn it back on, then what does it show next?
3. Does it let you go to to menu / settings on your kindle?
Please reply at the box below. Thank you,
Since you have not given me your new Kindle model yet, let me know provide some general instructions for now:
- Please click on the website below for the instruction video on how to change the language on your kindle:
- If that does not work, please click on the website below for another instruction video:
- Another video:
- Note: If you also need to reset / change your Amazon account password ***** to create a new Amazon account password, please click on the Amazon website below:
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,