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Ask Cris Your Own Question
Cris, Technician
Category: Android Devices
Satisfied Customers: 6343
Experience:  3yrs. experience with Android phone and tablets.
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I bought my kids a Kindle for Christmas. Registered it to

Customer Question

I bought my kids a Kindle for Christmas. Registered it to them and added a parental control password....that I can't remember. Is there anyway to deregister this device to make it work again? When I tried to do that, it prompted me to put in my parental controls password.
JA: What's the make/model of your device? How old is it?
Customer: It's a Kindle Fire. 5th Generation. About 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I have tried to put in my parental controls password, I have tried resetting my parental controls password, but apparently I registered it under my daughter who doesn't have an Amazon account and I can't remember that password.
JA: Anything else you want the Android expert to know before I connect you?
Customer: I don't think so
Submitted: 4 months ago.
Category: Android Devices
Expert:  Cris replied 4 months ago.

Hi there, I am Cris and will be glad to assist you. Do the following:

  1. Enter an incorrect password ***** times.
  2. Tap the orange link that says Reset Your Parental Controls Password. ...
  3. Enter your Amazon account password (this is the password ***** used to register your device, and to sign in to Amazon).
  4. Enter your new Parental Controls password.

Let me know if you have any further questions. Please take the time to rate my service and submit at the top.

Customer: replied 4 months ago.
That doesn't work because I can't remember the password ***** my Amazon account when I registered the device.
Customer: replied 4 months ago.
when I go onto Amazon, this Kindle isn't even registered on my account.
Expert:  Cris replied 4 months ago.

What account is the Kindle registered?

Do you have a second account?

Customer: replied 4 months ago.
I don't have a second account. The email it is registered under is***@******.***
Expert:  Cris replied 4 months ago.

So when you tried the password ***** 5 times that was the account that appeared when you tapped on Reset Parental Control password?

Customer: replied 4 months ago.
Expert:  Cris replied 4 months ago.

OK, I will out opt and see if another expert can further assist you.