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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I am trying to register my new Kindle. My amazon password

Customer Question

I am trying to register my new Kindle. My amazon password ***** not work. We have changed e-mail addresses.
JA: What's the make/model of your device? How old is it?
Customer: It was purchased in December 2016. I don't see make/model .
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since Christmas. No toubleshooting tried.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: NO
Submitted: 11 days ago.
Category: Android Devices
Expert:  technicalcat replied 11 days ago.

Hello, and thank you for using this service.
I will help you now.

Are you able to login to your amazon account with a browser on a computer such as a mac or PC?

Customer: replied 11 days ago.
NO
Expert:  technicalcat replied 11 days ago.

You'll need to be able to verify you have a working amazon account. I can help you do this over the phone and with remote, if you have an available computer for me to connect to. This would be the most effective way to solve this problem for you. I've sent you an offer. If you accept, I can connect usually within a few minutes.

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