Hello, and thank you for using this service.I will help you now.
Are you able to login to your amazon account with a browser on a computer such as a mac or PC?
You'll need to be able to verify you have a working amazon account. I can help you do this over the phone and with remote, if you have an available computer for me to connect to. This would be the most effective way to solve this problem for you. I've sent you an offer. If you accept, I can connect usually within a few minutes.