How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

My kindle fire is not connecting. computer is ok with wifi

Customer Question

my kindle fire is not connecting. computer is ok with wifi connected
JA: What's the make/model of your device? How old is it?
Customer: do not know just kindle fire from amazon, 3 years old. ok last night? it is just a reader though.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: as stated was ok last night. went into computerand checked that. on kindle went into troubleshooting, entered password, etc with no resuts.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: states it is authenticating?
Submitted: 13 days ago.
Category: Android Devices
Expert:  Joel Kalman replied 13 days ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. Please stand by while I research the issue...

Expert:  Joel Kalman replied 13 days ago.

If your Kindle states that it is authenticating and is hung up there, that may indicate a connection problem to your wifi network. Please restart your Kindle and swipe down from the top of the screen to show the Quick Menu. Select Wifi and look for your wireless network name (SSIF). Select that and enter your password (Network Security Key). Please let me know what happens.

If your Kindle gets hung up authenticating again, this would indicate a problem with your password.

What is your computer operating system? (pc or mac)

Related Android Devices Questions