Android Questions? Ask Android Device Experts for Answers ASAP
Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.
Can you try restarting the device by pressing and holding the power button for at least 20 seconds until it turns off, then turn it back on again.
Let me know if that works?
Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.