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Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 34678
Experience:  Android Systems Specialist
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I have a moto x play which I have had for 6mths. I am

Customer Question

Hello my name is***** have a moto x play which I have had for 6mths . I am reasonably happy with this mobile phone . One issue I have is I installed a San disk ultra 64GB memory card . I configure the card to be used as internal memory . Every thing will go okay for a while then I get a error message coming up telling my memory card is not supported by the device if I eject the card and then reinsert it . This will normally fix the problem but it keeps happening . I purchased the same phone and memory card for friend she is having the same issue . Can you please advise if there is a soloution to this problem . Reagrds
JA: How old is the phone?
Customer: Alan
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Since new about 6mths old
JA: Anything else you want the Android expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Android Devices
Expert:  Richard replied 3 months ago.

Hi there Alan and welcome

You need to ensure you are using a UHS-1 type card. Class 4 and Class 2 micro SD cards are too slow to work effectively.

You know this by seeing this logo on the packaging of the card

Click me to view

Can you confirm if you are using the UHS-1 type card or not please(and if not, can you get one and use this instead)

Let me know the results please.

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