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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My paperwhite crashed and I cannot re-register. Help!

Customer Question

My paperwhite crashed and I cannot re-register. Help!
Submitted: 13 days ago.
Category: Android Devices
Expert:  Jason Jones replied 13 days ago.

Hello,
I am the person that will be helping you today.

What problem or problems are you having when you attempt to re-register?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 13 days ago.
It just keeps "going in circles" when I am trying to reregister. I can't get beyond
Expert:  Jason Jones replied 13 days ago.

When you enter your username and password, what exactly does it do? What does it say on the screen?

Customer: replied 13 days ago.
I just can't do this! bye
Expert:  Jason Jones replied 13 days ago.

I will be standing by.

Customer: replied 13 days ago.
I'm back. Through with my "fit". Can we try a phone call?
Customer: replied 13 days ago.
I'll wait.
Customer: replied 13 days ago.
Jason - I was in the process of changing my Amazon password and only have a temp password ***** Amazon.
Customer: replied 13 days ago.
I had been on this all day and had to take a break.
All I need is help setting up my Kindle.
Expert:  Jason Jones replied 12 days ago.

Thank you for the update.

That is what is supposed to happen. After you get your temporary password ***** Amazon, go to Amazon.com and log in. After you do that, it will force you to to change your password. Did you do that?

- Jason

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