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Ask Rusty Rescue Your Own Question
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5842
Experience:  Android recovery, app specialist, consulting.
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Cannot call out or receive calls, I have s6Active I believe

Customer Question

cannot call out or receive calls
JA: What's the make/model of your device? How old is it?
Customer: I have s6Active I believe its not a year yet
JA: How long has this been going on? What troubleshooting have you tried?
Customer: This happened a day ago when my husband tried calling when I answered it just made a sound and then today I tried calling him and just made sound on my phone
JA: Anything else you want the phone expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 4 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 4 months ago.

Do you still need help with this?

Customer: replied 4 months ago.
I do
Expert:  Rusty Rescue replied 4 months ago.

Ok, are you able to get to the Play Store? If so, do a search for PHONE, and install a different phone app. That will tell us whether it's the app that is the problem, or if it's the phone hardware.