How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Viet - Android Tech Your Own Question
Viet - Android Tech
Viet - Android Tech, Technician
Category: Android Devices
Satisfied Customers: 36462
Experience:  Troubleshoot Android Devices.
30037186
Type Your Android Devices Question Here...
Viet - Android Tech is online now
A new question is answered every 9 seconds

I just received my new Paperwhite. The language choice was

Customer Question

I just received my new Paperwhite. The language choice was in Italian. As I tried to select English, it immediately wed of Italian, how can I change it short of sending it back to Amazon? Too, if I order a book, will it automatically come to my Paperwhite or to my ancient Kindle?
JA: What's the make/model of your device? How old is it?
Customer: I believe it was purchased around 2010. I cannot find a model #. Too, I believe it is a DX. I cannot use it because I cannot find a new charging cord. (The tip is broken.)
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Are you talking about my new Paper White or my old Kindle?
JA: No. I'm the Technician's Assistant.
Customer: Have you read my initial statement concerning changing my Paper White from Italian to English?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Please press and hold the Power on / off button on your Kindle Paperwhite for about 30 seconds, then turn it back on and check.

- Please try the following steps in order to change the language back to English:

1. Press the menu 3-bar (or 3-dot) icon at the upper right corner
2. Then tap on the 2nd to last option (usually the 6th option) (which means Settings)
3. Next, tap on the 2nd to last option (usually the 4th option: Device Options)
4. Next, tap on the last option (usually the 5th option: Language and Dictionaries)
5. Next, tap on the 1st option (Language)
6. Next, tap on English...
7. Next tap on OK (the 2nd button at the bottom right.)
8. Next, tap on OK again (the 2nd button)

- Also, please click on the website below for video instructions:

https://www.youtube.com/watch?v=xaHtr243Prs
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Related Android Devices Questions