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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 32218
Experience:  Android Systems Specialist
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I have a Kindle Fire HD 8.9 that I tried to access and enter

Customer Question

I have a Kindle Fire HD 8.9 that I tried to access and enter Amazon Account Info, Registration Error shows while registering it and to visit you.
JA: What's the make/model of your device? How old is it?
Customer: I have had it about a year? but only in the last few days tried to use it, I cannot read the back, I will need to find the invoice. There was nothing else listed on the packaging to say model.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: There was no instructions. I tried to enter information that was initially asked for but I do not know if it was correct or not. New user.
JA: Anything else you want the eReader expert to know before I connect you?
Customer: I can go to find the invoice, it may take a little while.
Submitted: 20 days ago.
Category: Android Devices
Expert:  Steve G. replied 20 days ago.

Hi. My name is Steve. I am one of the Kindle experts here.

I can't take a phone call right now so if you see prompts for that, understand that it is the site, not me, that is sending those phone suggestions to you.

Is the Kindle connected to the internet through your WiFi?

Let me know.
Steve

Customer: replied 20 days ago.
it is connected to the internet through WiFI. Model 3HT7G Input 5.0VDC 1.8A FCC ID ZHT-1013
Expert:  Steve G. replied 20 days ago.

Hi, I am unable to take a phone call right now.

Is this the first time you have tried to register the Kindle? You said it was a year old but you haven't used it.

Customer: replied 20 days ago.
I'm here
Expert:  Steve G. replied 20 days ago.

Is this the first time you have tried to register the Kindle? You said it was a year old but you haven't used it.

Customer: replied 20 days ago.
it is the first time I tried to register it.
Expert:  Steve G. replied 20 days ago.

Ok. And are you registering to an existing Amazon account or are you starting from scratch?

Customer: replied 20 days ago.
existing account
Expert:  Steve G. replied 20 days ago.

Ok. And are you sure that the password ***** ID you are using are valid?

Try logging in here from a different device: www.amazon.com/myk

Customer: replied 20 days ago.
It works though I did not see that particular page before, I tried again to log on with the Kindle and still error reads.
Expert:  Steve G. replied 20 days ago.

If you are 100% sure of your ID and password ***** the Kindle will not accept them, reset the Kindle by holding the power button for 30 seconds, when it comes back up, make sure it is connected to WiFi (WiFi icon in top left corner) and then try and register again.

I'll be here.

Customer: replied 20 days ago.
Still came up with the registration error
Customer: replied 20 days ago.
I tried again, I do not see the WIFI icon and cannot check that, It asks for language and then goes into Register you Kindle
Customer: replied 20 days ago.
Is there a way to back up the page to access the WiFi hook up?
Expert:  Steve G. replied 20 days ago.

Just swipe from the top and select WiFi.

Then log in.

Customer: replied 20 days ago.
According to that page, It is connected.
Expert:  Steve G. replied 20 days ago.

But yet you can't register?

What happens? It can take a minute or two to do this, so you may have to wait.

Customer: replied 20 days ago.
I tried to swipe across the top and nothing showed up.
Customer: replied 20 days ago.
Is there a way to make sure my password ***** the WiFi is correct?
Customer: replied 20 days ago.
I was able to make sure the password ***** the WiFi was correct but still registration error shows.
Customer: replied 20 days ago.
I have been prompted to create an Amazon account
Customer: replied 20 days ago.
After entering Billing Account information, Device Registration Error and directing my to go to the Register Your Kindle page.
Customer: replied 20 days ago.
I still have problems, as I was filling out the information, it says there is a server problem.
Customer: replied 20 days ago.
It sent me back to Register you Kindle and Registration Error pops back up. I looked up on Amazon about registering you kindle and states
From HOME tap MENU : icon and then tap Settings, and then tap MY ACCOUNT.
How do I access that.
Customer: replied 20 days ago.
Hello?
Customer: replied 16 days ago.
No response as yet.
Expert:  Richard replied 14 days ago.

Hi there

Sorry about the delay, do you still need assistance with this?

Please let me know

Customer: replied 14 days ago.
I still need help with this.
Expert:  Richard replied 14 days ago.

thanks

And on the Kindle you are setting it up for a new user account correct?

Customer: replied 14 days ago.
As I am trying to enter payment method, it is not letting me put the correct expiration month on credit card.. Then going on from that it still says it is a server error. Frustrating.
Expert:  Richard replied 14 days ago.

ok, make the account via your computer using my link below

Click me to open

Do it on your computer then once you have created the account, choose on the Kindle to sign in with an existing account and choose this account for signing in (that you just made)

Let me know the results please.

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