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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 16309
Experience:  Electronic Engineer
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My z797c isn isn't charging, its a ZTE z79zc quartz, this

Customer Question

My z797c isn isn't charging
JA: What's the make/model of your device? How old is it?
Customer: its a ZTE z79zc quartz
JA: How long has this been going on? What troubleshooting have you tried?
Customer: this just happened, its a couple years old
JA: Anything else you want the phone expert to know before I connect you?
Customer: The phone was at zero charge when I turned it on, after it died so I could plug it into the charger in the dark. Now it looks like its just dead and wont charge.
Submitted: 15 days ago.
Category: Android Devices
Expert:  ITPeter replied 15 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 15 days ago.

Hi Derek,

Can you try using a different charging cable?

If that doesn't work, try removing the battery and reseating it again.

To access the battery, see this video: https://www.youtube.com/watch?v=MgDqYBUxGUE

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Expert:  ITPeter replied 12 days ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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