How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Answers by Eric Your Own Question
Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
57442719
Type Your Android Devices Question Here...
Answers by Eric is online now
A new question is answered every 9 seconds

I have kindle fire wont keep charge or startup, over year

Customer Question

i have kindle fire wont keep charge or startup
JA: What's the make/model of your device? How old is it?
Customer: over year old kindle fire like 6-7 inch
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just lastweek tried holdingvolumeandpowerbuttondown30 seconds
JA: Anything else you want the eReader expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Android Devices
Expert:  Joel Kalman replied 2 months ago.

Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.

If your device will not hold a charge, it could be completely discharged, and this would prevent it from starting up. The problem might be with your charger or with the usb charger cable. You need to get another charger and another cable to eliminate this as a source of the problem. When your device is fully charged, it should turn on and start up normally, just by pressing the power button momentarily.

Related Android Devices Questions