Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.
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Have you restarted your phone? Many times turning it off and back on resets the software used to run Bluetooth. Tell me if a restart helps.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your smartphone? Who is your wireless carrier?
We can perform a factory reset on your phone. If your problem is with the operating system software, that would solve the problem. However, your problem is more likely a hardware problem. In that case, a factory reset would not solve the problem. I suggest that you return your smartphone to the nearest Verizon store and ask for a replacement under the warranty.
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