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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9528
Experience:  8+ years of professional experience
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Need to know what the process android is and how to fix it

Customer Question

need to know what the process android is and how to fix it
Submitted: 9 days ago.
Category: Android Devices
Expert:  Russell H. replied 9 days ago.

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your question.

Try clearing the cache on your Android device.

If the message only appears with one app, try clearing the cache memory for just that app, first. If the problem then persists, clear the cache for all apps, or the system cache.

System cache clearing:

Turn off your device and then hold down the [Home] + [Volume Up] + [Power] keys until a screen that reads, "Recovery booting" appears:

You should now see a black screen.

Hold down the power button and press the volume UP until you see the recovery menu

Using the DOWN key, navigate until you have wipe cache partition highlighted.

Confirm that selection.

This won't work on all versions of Android OS... so please tell me what version is on your device, for more accurate instructions. Thanks.