Hello,My name is ***** ***** and I look forward to assisting you today.
If you wish, you can restore your Google Contacts from before the problem occurred. You can go back as far as one week.
- Click this link on a computer: https://contacts.google.com/preview/all
- Click the More option on the left side of the page.
- Click Restore contacts
- Choose 1 Week and click the RESTORE button.
That will restore your contacts online to what they were before the problem occurred.
Please, do that and report back to me with the status of the problem.
Thank you for that update. So there are no restore points?
I am sorry to hear that. If Google's backups are faulting, there is not much that can be done.
The ball is in Google's court now. If they do resolve the problem in the near future, you should be able to restore from a working backup.
I am not aware of any way to do that.
I have run out of ideas.
For this reason, I am opting out of the question and allowing another expert the chance to help.
The next expert will see all that is on this page, so there will be no need to repeat anything.
When another expert picks this up, you will be notified by email.
Thank you for your patience.
Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem.
I have two Samsung Galaxy model phones, the S4 and the S7, which bracket your S%, and I do not know of any individual links between phone Contacts and Google contacts.
You can have different types of phone contacts, such as Device contacts and Google contacts.
However, you can go to Settings - Accounts - Google - Gmail Account and turn off the Contacts sync for Google contacts.
This should preserve what you have got on your phone until you can get the individual contacts straightened out.
Then, after you have recreated the Group memberships, you can turn the Google sync back on, and the online Google Contacts should be synchronized so that they match the configuration fo the Google contacts on your phone.
PLEASE LET ME KNOW IF YOU HAVE ANY PROBLEMS WITH THIS ADVICE, OR IF YOU HAVE ANY QUESTIONS. If I have solved your problem, I would appreciate a GOOD or an EXCELLENT rating. I ONLY GET COMPENSATED FOR MY SERVICES WHEN I RECEIVE A POSITIVE RATING. Thank you for choosing Just Answer.
Can you describe the process of displaying a contact link within a gmail contact? I do not understand what you are referring to. I need for you to show me how to create and display a contact link on my phone, so that I can see exactly what you are talking about.
Thank you for the explanation. Now I know what you are talking about. Actually, I am quite familiar with this on y S4, as many of my contacts have links between Google contacts, Device contacts, and Uber Contacts. I have had multiple links with identical Google and Device contacts, because of Google transfers from previous smartphones and my experimentation to learn more about Device synchronization. I have had to go through my contacts one-by-one and unlink and delete the duplications, because they result in repeated contact information. When I transferred my Contacts to my S7, all Device contacts and Google contacts transferred as Google contacts, and all duplications were eliminated. I no longer have any linked contacts, and I am pleased about this, because I have always viewed the links as a nuisance, since they always resulted in repeated telephone numbers and street addresses. I do not understand why you need these links, and I do not think that they were eliminated due to a bug on the Google server. Rather, my opinion is that eliminating these links is a feature of the Google software, since it eliminates duplications. If you are linking different individual contacts and depending upon these links persisting, I do not think that you are using linked contacts properly, because they are always going to be eliminated by the operating system eventually.
I understand that you are linking dissimilar contacts, but you should not be doing that, because it is not the intended use of the app You said in your original question that the server has caused additional other contacts to be linked. This corruption has resulted because you are using the app incorrectly. I do understand your problem. But you are right. I do not understand why linking contacts into groups is important to you, when the app already provides group memberships to which you can add your contacts by checking the box next to the groups, such as Family, Friends, etc.
You are right. I checked my smartphone contacts, and many of them which I had in my Just Answer group were Unassigned, so I have lost group information too. I restored this group on my phone, so that it now has 17 members. However, my Google contact list online shows only 8 members. I have attempted to execute a Sync Now command on my phone, and the syncing is not working. I was unaware of this problem until you brought it to my attention. However, where I get lost in your explanation is when you start talking about links, because you are not describing what is linked. I do not have any link errors on my phone that I am aware of. Perhaps you can explain by giving an example of what links are corrupting your contacts. I will check the forum thread.
I know how the links work. I just did not understand why they were a problem for you. I had not tried exporting my contacts, so I did not know of the missing fields problem. I am going to export mine now from my phone and import them into the web contacts, because the sync is not working. We are all always learning. I just focus on providing the information that I know and what I have learned to others.
I imported the contacts from my phone. Didn't like the merged file, so I deleted all contacts on the web and then imported the contacts.vcf file that I had exported from my smartphone, and now the sync is working. I added a second email address to a phone contact, and, voila, it instantly appeared on the web! most of the my links were removed from my phone contacts when I imported them from Google to my new phone, so I do not see the problems that you do.
I am still wondering why you would need to unlink the contacts after exporting, thus exposing the missing fields. The only reason that I unlink contacts is when I have redundant information, such as a google contact linked to two device contacts. I don't care about the missing fields, because I delete the redundant contact after I unlink it. These things happen from time to time, but I do not make an issue of it.
I have communicated with you the best that I can. I think you expect too much from a live app that serves millions of users.