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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15769
Experience:  Electronic Engineer
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I purchased a Motorola moto x pure for my son. He somehow

Customer Question

I purchased a Motorola moto x pure for my son. He somehow didn't install the SIM card properly, the card came off the tray and got stuck in the phone. he was able to get it out with a thin piece of plactic, but damaged the card reader...
JA: How old is the phone?
Customer: it was purchased on 8-14-2016 , from best buyuy
JA: How long has this been going on? What troubleshooting have you tried?
Customer: he clearly caused the damage, I cant find a reader for a # 1575
JA: Anything else you want the electronics expert to know before I connect you?
Customer: I have the receipt from best buy, and its a great phone. I have tech to install it, i just cant find that part.
Submitted: 12 days ago.
Category: Android Devices
Expert:  ITPeter replied 12 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 12 days ago.

This is a common fault on these phones due to the design of the SIM card holder.

If you want to take the phone back to BestBuy and explain what happened, they may give you a free replacement phone.

Otherwise you can get a replacement SIM card holder here:

http://www.eddogo.com/replacement-sim-card-holder-tray-slot-reader-for-motorola-moto-x-style-xt1572-xt1570-xt1575-white.html

If any of the contact pins have been bent then they will need to be straightened as well.

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