Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What is the model and make of your tablet ? Do you want to delete everything from it and return it new ?
What model of tablet is this ?
Sorry I see that it is a Windows tablet. This is Android category. I will opt out and move this question to Windows experts in here. When they take your question, you will be notified via email.
My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Can you get past the Sign in screen to the tablet settings?
You can reply to me here by typing in the box below please.
Okay, try these steps please.
Make sure that the keyboard of the tablet is connected to the device.
Power on the tablet and while the RCA logo is on the screen, press Fn + F9 on the keyboard. You will then see a blue screen and from there, you can either do a factory recovery to the device or backup files, etc.
To do a factory recovery, you must choose Troubleshoot from the option menu and go from there.
okay, did you get to the restore screen?
okay, choose Troubleshoot from the option menu, then restore.
choose reset this pc, then Restore factory settings
let me know if that works for you.
Please reply and let me know if you need any other assistance,
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