How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Randy Boman Your Own Question

Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9252
Experience:  Android Tech
62741268
Type Your Android Devices Question Here...
Randy Boman is online now
A new question is answered every 9 seconds

I want to reset my tablet

Customer Question

I want to reset my tablet
Submitted: 8 days ago.
Category: Android Devices
Expert:  Ashik replied 8 days ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model and make of your tablet ? Do you want to delete everything from it and return it new ?

Customer: replied 8 days ago.
Customer: replied 8 days ago.
It's a FC RCA W1013 DK
Expert:  Ashik replied 8 days ago.

What model of tablet is this ?

Customer: replied 8 days ago.
It's is a FC RCA W1013 DK
Expert:  Ashik replied 8 days ago.

Sorry I see that it is a Windows tablet. This is Android category. I will opt out and move this question to Windows experts in here. When they take your question, you will be notified via email.

Expert:  Randy Boman replied 8 days ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Can you get past the Sign in screen to the tablet settings?

You can reply to me here by typing in the box below please.

Customer: replied 8 days ago.
No I don't remember the password *****
Expert:  Randy Boman replied 8 days ago.

Okay, try these steps please.

Make sure that the keyboard of the tablet is connected to the device.

Power on the tablet and while the RCA logo is on the screen, press Fn + F9 on the keyboard. You will then see a blue screen and from there, you can either do a factory recovery to the device or backup files, etc.

To do a factory recovery, you must choose Troubleshoot from the option menu and go from there.

Customer: replied 8 days ago.
I can only see F1 to F12 on my keyboarded I don't see Fn
Customer: replied 8 days ago.
I did it
Expert:  Randy Boman replied 8 days ago.

okay, did you get to the restore screen?

Customer: replied 8 days ago.
I see the troubleshoot
Expert:  Randy Boman replied 8 days ago.

okay, choose Troubleshoot from the option menu, then restore.

Customer: replied 8 days ago.
I choose the troubleshoot and I see reset this pic and another one that says advanced options so which one
Expert:  Randy Boman replied 8 days ago.

choose reset this pc, then Restore factory settings

Expert:  Randy Boman replied 8 days ago.

let me know if that works for you.

Customer: replied 8 days ago.
Ok I let you know
Expert:  Randy Boman replied 8 days ago.

thank you,

Expert:  Randy Boman replied 7 days ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!