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Ask Randy Boman Your Own Question
Randy Boman
Randy Boman, Technician
Category: Android Devices
Satisfied Customers: 9562
Experience:  Android Tech
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I want to reset my tablet

Customer Question

I want to reset my tablet
Submitted: 6 months ago.
Category: Android Devices
Expert:  Ashik replied 6 months ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

What is the model and make of your tablet ? Do you want to delete everything from it and return it new ?

Customer: replied 6 months ago.
Customer: replied 6 months ago.
It's a FC RCA W1013 DK
Expert:  Ashik replied 6 months ago.

What model of tablet is this ?

Customer: replied 6 months ago.
It's is a FC RCA W1013 DK
Expert:  Ashik replied 6 months ago.

Sorry I see that it is a Windows tablet. This is Android category. I will opt out and move this question to Windows experts in here. When they take your question, you will be notified via email.

Expert:  Randy Boman replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

Can you get past the Sign in screen to the tablet settings?

You can reply to me here by typing in the box below please.

Customer: replied 6 months ago.
No I don't remember the password *****
Expert:  Randy Boman replied 6 months ago.

Okay, try these steps please.

Make sure that the keyboard of the tablet is connected to the device.

Power on the tablet and while the RCA logo is on the screen, press Fn + F9 on the keyboard. You will then see a blue screen and from there, you can either do a factory recovery to the device or backup files, etc.

To do a factory recovery, you must choose Troubleshoot from the option menu and go from there.

Customer: replied 6 months ago.
I can only see F1 to F12 on my keyboarded I don't see Fn
Customer: replied 6 months ago.
I did it
Expert:  Randy Boman replied 6 months ago.

okay, did you get to the restore screen?

Customer: replied 6 months ago.
I see the troubleshoot
Expert:  Randy Boman replied 6 months ago.

okay, choose Troubleshoot from the option menu, then restore.

Customer: replied 6 months ago.
I choose the troubleshoot and I see reset this pic and another one that says advanced options so which one
Expert:  Randy Boman replied 6 months ago.

choose reset this pc, then Restore factory settings

Expert:  Randy Boman replied 6 months ago.

let me know if that works for you.

Customer: replied 6 months ago.
Ok I let you know
Expert:  Randy Boman replied 6 months ago.

thank you,

Expert:  Randy Boman replied 6 months ago.

Please reply and let me know if you need any other assistance,

Also, please take a moment to rate my service by choosing one of the stars at the top then click submit.

Thank you!