Android Questions? Ask Android Device Experts for Answers ASAP
Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
I am sorry to hear you are having this issue.
Try these steps please>
On your Kindle>
Then on your Kindle> press and hold the power button for 20 seconds and then release. Then when the kindle powers back on>