Android Questions? Ask Android Device Experts for Answers ASAP
Hi there and welcome
If you click on my link below
And sign in with the same account you used on your phone, do you see your photos there?
Please let me know
I would like you please to download this tool on your computer
Then follow the onscreen instructions to run a scan on your phone and tell me if it is able to recover the photos via this software
Let me know the results please
download it from here please
ok strange as it is working for me, but you can download it here (I uploaded it for you)
ok, it is safe, you need to disable any filters you have please.
You now need to copy the file to your phone and run it please as this will root the phone so the scan can occur.
Your phone is connected to your computer, so you can go to your file manager (windows key + E on the keyboard)
Then you see your phone listed in the drives
Click it and you can copy the file to it there.
Then disconnect the phone, open the My Files app on the phone and locate the file and tap on it to run it please
what is not showing sorry?
When you click on This PC, what do you see listed as Drives and devices on the right?
ok, connect the phone to a different USB port.
Does it then show?
ok, try to restart the computer and try again
It is not a zip, it is one file.
Copy that file to it
not sure which file you are referring to, the one I am giving you is not a ZIP file
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
I have, it is an apk file that is downloaded.
just copy the downloded file to the phone
I have decided to opt out of working with you further on this as without a remote connection I see no way to proceed.
The file I am providing is an APK (you can see it in the name of the file), so I am not sure what you are downloading.
You do not need to do anything, you will be contacted when another expert takes over your case.
Thank you and all the best.
ok, can you try to Root it then with the service on my link below
Oneclickroot also does this, it does for all phones and versions.
You did the instructions like here?
ok, then you wont be able to root this phone or run the recovery sorry.