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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I accidently blocked my samsung 6edge with a finger print

Customer Question

I accidently blocked my samsung 6edge with a finger print but i can get in if i can remember my email passord how do i recover it??
JA: Just to clarify, what's the exact model of your Samsung? And what operating system are you running?
Customer: I have a samsung 6 edge it asked me for my backup password ***** I cannot remember it either. but they say I can unblock my phone via my gmail account i am desperate as they want to wipe out my data etc etc. reset factory settings i am not willing to loose everything! please help
JA: Have you installed any updates recently?
Customer: yes I backe up my phone meaning up dated everything
JA: Anything else you want the computer expert to know before I connect you?
Customer: No PLEASE I NEED HELP! CANNOT LOOSE EVERYTHING ON MY PHONE
Submitted: 18 days ago.
Category: Android Devices
Expert:  Richard replied 18 days ago.

Hi there and welcome

Can you click on my link below please

https://accounts.google.com/signin/recovery

And tell me if you can reset your password *****

Let me know the results please