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info tech
info tech, Other
Category: Android Devices
Satisfied Customers: 13738
Experience:  E reader expert
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My kindel does not turn on. I have tried 'rebooting' ...

Customer Question

my kindel does not turn on. I have tried 'rebooting' ... there is an image on the screen but screen not light up
Submitted: 16 days ago.
Category: Android Devices
Expert:  info tech replied 16 days ago.

Hello

Welcome

Please reset the kindle by holding down the on/off switch for 40 seconds (use a watch to time) ignore any messages the kindle may display, then release your finger the kindle should reboot and re-load the operating system, you may have to do this both on and off the charger and upto 4 times before it resets.

Let me know if you need more help

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

Expert:  info tech replied 13 days ago.

Do you need any more help with this please?

Anthony

Expert:  info tech replied 10 days ago.

A positive rating is appreciated thank you (rating bar of stars top of the page) thanks again

Regards

Anthony

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