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Ask Cris Your Own Question

Cris
Cris, Technician
Category: Android Devices
Satisfied Customers: 6199
Experience:  3yrs. experience with Android phone and tablets.
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Firekindle have been on 2 days and still cantget my parental

Customer Question

firekindle have been on 2 days and still cantget my parental to shut off dont know my pasword
Submitted: 3 months ago.
Category: Android Devices
Expert:  Cris replied 3 months ago.

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

To reset your Parental Controls password:

  1. Enter an incorrect password ***** times.
  2. Tap the orange link that says Reset Your Parental Controls Password. If you don't see this link on your screen, you may need to scroll down in the message window.
  3. Enter your Amazon account password (this is the password ***** used to register your device, and to sign in to Amazon).
  4. Enter your new Parental Controls password.

Please let me know the outcome and if you have any further questions. Take the time to rate my service and submit at the top.

Customer: replied 3 months ago.
i also need the pasword i used when i first gor on its been over 4 days now and nothing
Customer: replied 3 months ago.
want to cancell the money i paid