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Russell H.
Russell H., Service Tech
Category: Android Devices
Satisfied Customers: 9527
Experience:  8+ years of professional experience
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I dropped my s6 phone now the screen is unresponsive to my

Customer Question

I dropped my s6 phone now the screen is unresponsive to my touch
JA: How old is the phone?
Customer: less than a year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: today. tried a soft reboot...did not work
JA: Anything else you want the android expert to know before I connect you?
Customer: no
Submitted: 18 days ago.
Category: Android Devices
Expert:  Russell H. replied 17 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

That will require that (at very least) the Samsung device be disassembled by a skilled repair tech, and the ribbon cable to the touchscreen be re-seated.

Or perhaps the screen might need to be replaced altogether - it depends upon the extent of the damage from being dropped.

(How old is the S6 in question?)

(Where are you located? I would recommend your taking it to the nearest Samsung repair shop, and if I know your local zip code or town/city and state, I could recommend and list for you, all local Samsung repair shops qualified to do this sort of repair.)