I'm sorry about the issue. Was it working fine previously? Or is this a new kindle or new internet modem / router device?
What's the error or message?
What is the model of your Internet modem/router device?Please reply at the box below. Thank you.
I'm sorry. Is there any problem? This is a one-time support session per your request; we guarantee our service, so don't worry. Please reply at the box below. Thank you,
I'll have our customer service contact you about the billing. If you still need help with this issue later, and/or if you need help with any other electronics / computer question / issue, please let me know any time; we guarantee our service. Thank you,