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derrickonline
derrickonline, Info. Tech. Mgr.
Category: Android Devices
Satisfied Customers: 979
Experience:  Extensive experience with Android tablets, and phones.
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I am having problems witj the google play store connecting

Customer Question

I am having problems witj the google play store connecting on my Lenovo tablet. It is telling me I am not connected to the internet. I an connected. It was working up until about a three weeks ago. Then on the fifteenth of November I tried to make a purchase and it cair the it did not connect but I received a reciept that it did. It not showing up on the game and it is still not connecting. Can you tell me what is going on?
Submitted: 7 months ago.
Category: Android Devices
Expert:  derrickonline replied 7 months ago.

I'd be more than happy to assist you. Can you confirm that you are in fact connected to the internet by launching a web browser on your tablet (Chrome) and surfing some websites. If you can do that then you ARE connected to the internet in which case we may need to reset your Google Play application.

To reset your Google Play App

Go to Settings of your device

Apps --> All apps

Click Google Play

Click Clear Data

Click Clear Cache

Restart phone

Try again.