Hello, I am pleased to have the opportunity to assist you. My name is ***** ***** I can help you solve your problem. What is the make and model of your smartphone? Who is your wireless carrier?
Okay. I am sorry for the confusion. The system sent me a message saying that you had requested a phone conversation. Thawt would make it a lot easier, because I do not have an answer for you at this point. It will be necessary to do some troubleshooting on your Android Auto in your car, in order to determine what the problem is.
I will submit a request on your behalf to customer service for a refund.
You will not be able to give a rating, since you elected not to continue with the serveice.