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This can be an issue with the Firmware, so I would first like you to do this please.
Remove the charger from the Kobo and hold the power button to off for 60 seconds.
Release, then connect the charger and try to turn on the Kobo and use it.
Let me know the results please
What is the email address with the issue?
Can you follow the steps here to reset your password
Let me know please how you go
Why do you say Google account? As Shaw is not with Google