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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15748
Experience:  Electronic Engineer
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My Samsung galaxy s5 just froze. Have AT&T and screen shows

Customer Question

My Samsung galaxy s5 just froze. Have AT&T and screen shows logo, unable to turn off to reset. Doesn't say updates. Ideas on how to fix?
Submitted: 18 days ago.
Category: Android Devices
Expert:  ITPeter replied 18 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 18 days ago.

Have you tried pressing and holding the power button to shut it down, then try turning it on again?

Have you tried removing the battery for a few minutes?

If that doesn't work then you will need to try a factory reset.