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Louie
Louie, Technician
Category: Android Devices
Satisfied Customers: 11961
Experience:  Hardware technician; board and component level.
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I got the modelevt10q, new, well lol i just got it and my

Customer Question

i got the modelevt10q
JA: What's the make/model of your device? How old is it?
Customer: new
JA: How long has this been going on? What troubleshooting have you tried?
Customer: well lol i just got it and my brother started to set it up when i was not here.
JA: Anything else you want the electronics expert to know before I connect you?
Customer: and now it looks like it is locked and wants me to put in a code
Submitted: 5 months ago.
Category: Android Devices
Expert:  Louie replied 5 months ago.

Hi and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, bear with us; re-confirm and post back with the complete model number. Additionally, who is the manufacturer please ?

Customer: replied 5 months ago.
model evt10q enzizen brand
is that what you needed?
Customer: replied 5 months ago.
are you there
Expert:  Louie replied 5 months ago.

Appreciate the postback.

Might it perhaps be an Envizen EVT10Q Android Tablet ?

Customer: replied 5 months ago.
it is
Expert:  Louie replied 5 months ago.

Was it locked with a pattern or password *****?

Customer: replied 5 months ago.
Not when I got it. But my brother was trying to set it up and somehow he has it where I have to put a code in there otherwise it's closed except for emergencies does that make sense to you
Customer: replied 5 months ago.
when I give it a command it comes up with 9 dots like when you have to put your pin in using your card
Expert:  Louie replied 5 months ago.

Yes, primarily a security feature; a pattern code.

Would you consider attempting to do a full RESET; i.e. back to factory defaults ?

Customer: replied 5 months ago.
That would probably be better but Louie right now I have to go so can I call back on this and I will actually talk to somebody then thank you so
Expert:  Louie replied 5 months ago.

I understand and yes of course when able.

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