Android Questions? Ask Android Device Experts for Answers ASAP
Hi! My name is ***** ***** I will be assisting you. Let's get started!
What is the Gmail account that you need to reset?
What is the last password ***** you remember?
I have changed your password *****: Justanswer1 (the J is capital)
Please try using that password ***** your phone now and let me know if it works
Okay, that is a different issue.
Is the horizon email address the account that was used to setup your phone originally?
If the message is prompting you to sign in as the owner account and it is not the 916 account then please try using your wife's account and see if it works.
Absolutely! It should work if those would be the only two accounts but the good news is that your Gmail account password ***** been reset successfully as well.
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