How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31127
Experience:  Android Systems Specialist
32989067
Type Your Android Devices Question Here...
Richard is online now
A new question is answered every 9 seconds

I had to re -boot my kindle and set back to factory settings

Customer Question

I had to re -boot my kindle and set back to factory settings and I lost everything. Is there any way to regain all my stuff?
JA: What's the make/model of your device? How old is it?
Customer: Kindle fire HD, about 4 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: since yesterday, don't know how to troubleshoot
JA: Anything else you want the ereader expert to know before I connect you?
Customer: no
Submitted: 20 days ago.
Category: Android Devices
Expert:  Richard replied 20 days ago.

Hi there and welcome

The only thing that is recoverable are the books that are linked to your amazon account when you register it again. Apps you will need to installed again but apps you purchased you will not need to purchase again.

If you would like any additional information or assistance, please do not hesitate to let me know.

Else if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Customer: replied 20 days ago.
I would like to talk to a person, please call me @(###) ###-####
Expert:  Richard replied 20 days ago.

A phone call is possible but it is an additional service, please accept it and I can then call you.