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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 33904
Experience:  Android Systems Specialist
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I have a Samsung galaxy purchased from hsn from tracfone. it

Customer Question

i have a Samsung galaxy purchased from hsn from tracfone. it has completely frozen up on me. nothing I do will help. pls advise as I am desperate
JA: What's the make/model of your device? How old is it?
Customer: it is approximately six mos where do I find model number
JA: How long has this been going on? What troubleshooting have you tried?
Customer: it has been going on since 4 thirty am.i tried everything on the phone but nothing will work.it is stuck on a page.
JA: Anything else you want the phone expert to know before I connect you?
Customer: no thank you.
Submitted: 4 months ago.
Category: Android Devices
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you hold the Volume Down and power buttons for 10 seconds then release.

Then power it up again

Tell me if it then functions please.

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