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Ask Rusty Rescue Your Own Question
Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5824
Experience:  Android recovery, app specialist, consulting.
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My phone is perso Locked, I don't know, Just today. I've

Customer Question

My phone is perso Locked
JA: How old is the phone?
Customer: I don't know
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just today. I've tried everything possible
JA: Anything else you want the android expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Android Devices
Expert:  Rusty Rescue replied 4 months ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 4 months ago.

What is the model number of the phone?

Customer: replied 4 months ago.
C6740N
Expert:  Rusty Rescue replied 4 months ago.

Ok, and by "locked", is it asking for a password, pin, or is it actually saying it's locked and to contact someone?

Customer: replied 4 months ago.
Pin code network pin unlock code
Expert:  Rusty Rescue replied 4 months ago.

Ok, and I'm assuming you've not set a password, correct?

Customer: replied 4 months ago.
No. The mobile company sets it for allof their phones prior to selling them
Expert:  Rusty Rescue replied 4 months ago.

Ok, the only way to get rid of the pin is to reset the phone. Turn it off, hold the volume down and power buttons until the recovery screen comes up. Release the buttons. Press the volume down button to highlight WIPE DATA/FACTORY RESET and press the power button. Use the volume buttons to scroll to YES and press the power button to confirm. When you see the next menu, select REBOOT SYSTEM NOW.

Let me know if you have any trouble.