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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I am unable to remember my password to my samsung tablet. I

Customer Question

I am unable to remember my password ***** my samsung tablet. I tried logging in with my google information and it says it is incorrect?
JA: What's the make/model of your device? How old is it?
Customer: samsung tablet, 6 months
JA: How long has this been going on? What troubleshooting have you tried?
Customer: not too much i can't get into it, its been awhile.
JA: Anything else you want the android expert to know before I connect you?
Customer: no, just that I can not unlock it
Submitted: 2 months ago.
Category: Android Devices
Expert:  Randy Boman replied 2 months ago.

Hi, I'm Randy. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Randy Boman replied 2 months ago.

What is the google account email that you used when you first set up thee tablet?

Customer: replied 2 months ago.
gmail. I was asked to login with my google account and I used my gmail credentials and it didn't work.
Customer: replied 2 months ago.
email:***@******.***
password: Martinezxxthis is valid and works when I log into gmail but not on the tablet.
Expert:  Randy Boman replied 2 months ago.

okay, is there another email that you may have used on the tablet?

What is the exact error message you get when you try the email:***@******.***
password: Martinezxx?

Customer: replied 2 months ago.
invalid username or password. I tried another email and password ***** yahoo and that didn't work either.
Please tell me how much this is all costing me? Is it $5.00 a question? If so, then please acknowledge and try to sum up the fix.

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