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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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My ZTE phone will not hold a charge, Not even a, year old,

Customer Question

My ZTE phone will not hold a charge
JA: How old is the phone?
Customer: Not even a, year old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: About, two, weeks I got a new charger and, deleted a lot of, apps
JA: Anything else you want the android expert to know before I connect you?
Customer: No
Submitted: 26 days ago.
Category: Android Devices
Expert:  Josh replied 26 days ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 26 days ago.

Before, we get started, there is some good news that your phone is covered under warranty so worst case scenario is that ZTE will repair/replace it for you.

With that being said, please plug in your phone and while it is plugged in, hold down the POWER BUTTON until your phone restarts. After the restart, allow your phone to charge for 10 minutes and see if it holds that charge.

Please let me know the result

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