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Ask Rusty Rescue Your Own Question

Rusty Rescue
Rusty Rescue, Technician
Category: Android Devices
Satisfied Customers: 5540
Experience:  Android recovery, app specialist, consulting.
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Getting "authentiction error occurred" message. Cannot make

Customer Question

getting "authentiction error occurred" message. Cannot make calls or get emails. Wifi network is DIRECT-jL1810 series
JA: Just to clarify, what's the exact make and model of your machine?
Customer: samsung 5
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just started
JA: Anything else you want the phone expert to know before I connect you?
Customer: no thanks
Submitted: 1 month ago.
Category: Android Devices
Expert:  Rusty Rescue replied 30 days ago.

Hello, my name is***** to Justanswer! Give me just a few minutes to look up some specifics, I'm working on this now.

Expert:  Rusty Rescue replied 30 days ago.

The first thing to do is unplug your router for one minute, then plug it back in to reset. Restart the Samsung as well, and tell me if that makes any difference.