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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15757
Experience:  Electronic Engineer
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I have a amazon fire stick question, brand new a few days

Customer Question

i have a amazon fire stick question
JA: What's the make/model of your device? How old is it?
Customer: brand new a few days ago, was working and now just frozen on home page. Tried all the unplugging stuff. I went to watch a hockey game and it gave me a list of what to use I selected the top one and it froze there, I unplugged as directions say and now it is on the home page frozen.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Last night, look at my last answer for what I did was the unplugging of everything and then replugging.
JA: Anything else you want the ereader expert to know before I connect you?
Customer: is this an ereader thing? I am asking about fire stick
Submitted: 26 days ago.
Category: Android Devices
Expert:  ITPeter replied 26 days ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 26 days ago.

Nick, if the Fire Stick is frozen on the home page and will not respond after unplugging and replugging everything then it has become corrupted and will need to be replaced.

If you contact Amazon, they should send you out a replacement immediately:

https://www.amazon.com/gp/help/contact-us/general-questions.html