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Reset the Kindle and see if it works or not. Press and hold down (or slide) the Power button for full 20 seconds and this will reset the Kindle. Then open Kindle and see if you are able to access your books (check under Cloud section)
If that didn't work,then you will have to de-register the Kindle and re-register it. This will update the account with the Kindle. Go to Settings> device and/or Registration and de-register from there. Then re-register it from the same menu. That should fix it.
If you have any difficulty on following the steps above, please let me know and I will continue to help you
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Make sure you have enough space on your Kindle. If that didn't work, then go to Settings > WiFi and forget your WiFi network (tap/select WiFi network adn you will see forget WiFi network). Then restart modem/router and connect the Kindle to WiFi again (you need the WiFi password ***** connect again, so make sure you have the password).
If that didn't work, then it is probably a system wide issue and may need a factory reset. So you will have to factory reset the Kindle which will delete everything from it, but you can redownload all your books using the same Amazon account. Can you try that ?
Which model of Kindle is this ?
You can reset this way. Tap Menu and Settings. In Settings, tap Menu and Reset Device.
Remember, this will delete all existing books from Kindle. But you can redownload them anytime using the same Amazon account you used to purchase them.
That is strange. Go to Menu > Settings > Menu and do all software updates.
Then go to Manage Your Content and Devices page on computer -----> https://www.amazon.com/mycd
You will see the puechased books there. Can you try to deliver one book from there to Kindle ? It will push the download to Kindle
Also, do this on Kindle. Press Menu and select Sync and Check for Items.
Any change ?
Sorry, do you have this issue with new books only ?
Is there any way you could try your Kindle on another WiFi network?
I'm not even sure if there is any issue with end of Amazon, like device backlisting etc. The factory reset is supposed to fix it if it is device related.
I'm out of ideas on this. I will opt out and open this question to other experts in here. If they have any idea, they will get back to you.
No, you don't have to change email. Just connect it to another WiFi network and see if it works on it. This is to test whether your modem is not sending enough data to Kindle or not
Yes, you can get full refund. You can contact or email to***@******.*** and they will refund you.
Yes, you can contact Amazon from here --> https://www.amazon.com/gp/help/contact-us/general-questions.html?skip=true
You're welcome and I'm very sorry I couldn't solve your problem.