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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Its stuck on metro pcs boot screen after software update,

Customer Question

its stuck on metro pcs boot screen after software update, cannot power off without removing battery and hard reset begins, but doesn't follow through to completion and makes no changes
JA: What's the make/model of your device? How old is it?
Customer: its a lg k7 running 5.1.1
JA: How long has this been going on? What troubleshooting have you tried?
Customer: I dont know what else to try... I cant boot into safe mode and nothing else ive tried has worked at all
JA: Anything else you want the android expert to know before I connect you?
Customer: I had just rooted the phone before all this happened.... then did softwarer update and has been stuck since
Submitted: 6 months ago.
Category: Android Devices
Expert:  Richard replied 6 months ago.

Hi there and welcome

To double check, when you start the phone in safe mode it will actually then start up and get to the home page?