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Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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Did you get my Question? My Kindle wants my fuse password

Customer Question

Did you get my Question? My Kindle wants my fuse password ***** when I put it in it keeps saying "incorrect" ?
Submitted: 28 days ago.
Category: Android Devices
Expert:  Viet - Android Tech replied 28 days ago.

Hi,

I'm sorry about the issue. Is this a new Kindle Fire or was it working fine previously?

Is your Kindle asking for the Wi-Fi / wireless password, or the Amazon account password, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 28 days ago.
It was and is still working well except it now wants my fuse password ***** won't recognize the one I always used.
Expert:  Viet - Android Tech replied 28 days ago.

When does it ask for the password? Is it when you are in the Wi-Fi / wireless section?

Does the kindle let you go to menu / settings?

Please reply at the box below. Thank you,

Customer: replied 28 days ago.
Give me the phone number to call for help. I just sent $24 for what?
Expert:  Viet - Android Tech replied 28 days ago.

I can help you here. It's easier doing the steps here. Please answer my question, so I can troubleshoot the issue. We guarantee our service, so don't worry.

- When does it ask for the password? Is it when you are in the Wi-Fi / wireless section?

Please reply at the box below. Thank you,

Customer: replied 28 days ago.
It asks for my fuse password ***** I go to e-mail logo
Customer: replied 28 days ago.
I can go to the menu section if need be.
Expert:  Viet - Android Tech replied 28 days ago.

Do you mean you are not able to read emails on the kindle?

What's your full email address?

Is the internet working on your kindle?

Do you also have a Windows or Mac computer?

Please reply at the box below. Thank you,

Customer: replied 28 days ago.
Right I cannot read my e-mails with my Kindle because it wants my fuse password ***** it won't recognize the one I always use for my e-mail on my computer. My complete e-mail address is***@******.***
Customer: replied 28 days ago.
I have a windows 7 computer
Expert:  Viet - Android Tech replied 28 days ago.

Thank you. Is your email currently working on your Windows 7 computer?

Is your email password ***** working at the website CincinnatiBell.net?

Please reply at the box below. Thank you,

Customer: replied 28 days ago.
they all work fine on my computer, I can read my e-mails ,no problem
Expert:  Viet - Android Tech replied 28 days ago.

Thank you. Can you log in your fuse email at the Cincinnati Bell website below:

https://email.cincinnatibell.com

, then change your email password ***** check?

Please let me know. Thank you,

Customer: replied 28 days ago.
I logged into the Cin.Bell account and it didn't help
Expert:  Viet - Android Tech replied 28 days ago.

Were you able to change your Cin. Bell account password ***** the above website? Thank you,

Customer: replied 28 days ago.
I went to the website and did everything three times and my Kindle still won't recognize my new password ***** the old one. I am ready to give up for awhile.
Expert:  Viet - Android Tech replied 28 days ago.

I'm sorry. I will continue to help you whenever you are available.

- Please make sure the new password ***** ***** at the website below first:

https://email.cincinnatibell.com/

- When you can, can you delete the fuse email account on your Kindle

, then re-add it and check?

- Use these settings when re-setting up your email on the kindle:

  • Account type, select IMAP option (not POP)
  • Incoming mail server: imap.fuse.net
  • Incoming port: 143
  • Outgoing mail server: smtp.fuse.net
  • Outgoing port: 587 or 465
  • Username: your full email address.
  • SSL authentication should be disabled for both ports

Please let me know. Thank you,

Customer: replied 28 days ago.
I will try that later and get back with you tomorrow. thanks
Expert:  Viet - Android Tech replied 28 days ago.

You're welcome. OK, please take your time. See you tomorrow. Thank you for your patience,

Expert:  Viet - Android Tech replied 23 days ago.

Hi,

How is it going? It's been a few days. Do you still need help with this issue and/or with anything else?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Expert:  Viet - Android Tech replied 20 days ago.

Is your email working on your Kindle Fire now?
Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,

Customer: replied 19 days ago.
I'm going to do all the things you said and let you know, thanks
Expert:  Viet - Android Tech replied 19 days ago.

OK, please keep me updated. Thank you for your patience,