I'm sorry about the issue. Is this a new Kindle Fire or was it working fine previously?
Is your Kindle asking for the Wi-Fi / wireless password, or the Amazon account password, etc.?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
When does it ask for the password? Is it when you are in the Wi-Fi / wireless section?
Does the kindle let you go to menu / settings?
Please reply at the box below. Thank you,
I can help you here. It's easier doing the steps here. Please answer my question, so I can troubleshoot the issue. We guarantee our service, so don't worry.
- When does it ask for the password? Is it when you are in the Wi-Fi / wireless section?
Do you mean you are not able to read emails on the kindle?
What's your full email address?
Is the internet working on your kindle?
Do you also have a Windows or Mac computer?
Thank you. Is your email currently working on your Windows 7 computer?
Is your email password ***** working at the website CincinnatiBell.net?
Thank you. Can you log in your fuse email at the Cincinnati Bell website below:
, then change your email password ***** check?
Please let me know. Thank you,
Were you able to change your Cin. Bell account password ***** the above website? Thank you,
I'm sorry. I will continue to help you whenever you are available.
- Please make sure the new password ***** ***** at the website below first:
- When you can, can you delete the fuse email account on your Kindle
, then re-add it and check?
- Use these settings when re-setting up your email on the kindle:
You're welcome. OK, please take your time. See you tomorrow. Thank you for your patience,
How is it going? It's been a few days. Do you still need help with this issue and/or with anything else?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
Is your email working on your Kindle Fire now?Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you,
OK, please keep me updated. Thank you for your patience,