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ITPeter
ITPeter, Engineer
Category: Android Devices
Satisfied Customers: 15772
Experience:  Electronic Engineer
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My htc is popping up on the screen (Unfortunately, Sense

Customer Question

My htc is popping up on the screen (Unfortunately, Sense Home has stopped working. What do i do to get rid or correct it.
JA: What's the make/model of your device? How old is it?
Customer: M-9 2 years old
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just happen yesterday, I was using a golf app and it shut down and i thought my battery was low. When i charged it, the Sense home popped up and i can not get into my phone
JA: Anything else you want the android expert to know before I connect you?
Customer: No, just would like my phone to work .
Submitted: 1 month ago.
Category: Android Devices
Expert:  ITPeter replied 1 month ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  ITPeter replied 1 month ago.

To fix this error, start up the phone as normal, ignore the "Sense Home has stopped" message for now.

Pull down the notification drawer, then

Tap on Settings (once in settings clicking ok on the "Sense home has stopped" message should make it disappear so you can see what you are doing),

Go into Apps,

Go into Sense Home,

Tap on Storage,

Tap on "Clear Data".

This will only delete all the data stored with the Sense Home app, not your photos or messages of contacts or anything else.

Once you've done that, restart the phone and you should be good to go again!

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