Hi there and welcome
Can you tell me the make and model of the phone please?
Restart the phone, then go to settings, wireless.
Do you see any network listed there?
Please let me know.
I read through your initial messages and there is nothing about any steps you tried so sorry about that.
Can you go to settings, wireless.
Tape on your wireless network and tap forget
Once done, tap on it again, enter in your wireless password, connect and tell me if you can now send and receive emails please.
if you open the web browser, can you access websites on the phone?
ok, then it means the phone does have internet.
Are you saying you also cannot access text messages?
Not just emails?
ok, go to settings, Applications Manager
Swipe with your finger to the list All, the locate Google Services framework.
Then press on Google Services Framework, press clear data
Restart the phone and tell me if it now connects please.
Ok.... though the instructions I gave you have nothing to do with paying extra money or anything....
The instructions you can do for free.
I think your referring to the phone call the website offers, you can ignore it and just do the instructions I gave you please.
It is not under settings
I will repeat the instructions
go to settings, Applications Manager