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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 36094
Experience:  Android Systems Specialist
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My phone is not getting wifi service. It won't send or

Customer Question

my phone is not getting wifi service. It won't send or receive photos, I can't get my emails. It was fine until Sunday.
JA: How old is the phone?
Customer: I year
JA: How long has this been going on? What troubleshooting have you tried?
Customer: 2 days. My nephew used the phone in my presence to look at his paypal & now it won't work. The wi fi says it is connected but I can not use it.
JA: Anything else you want the android expert to know before I connect you?
Customer: I don't think so, I just want to be able to send & receive my message, photos, & emails.
Submitted: 7 months ago.
Category: Android Devices
Expert:  Richard replied 7 months ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

thank you

Customer: replied 7 months ago.
te Android Baseband version Z753GB01 Kernel version 3.4.0-gb9ccd38-00411-g2429159
[email protected]
Expert:  Richard replied 7 months ago.

thanks

Restart the phone, then go to settings, wireless.

Do you see any network listed there?

Please let me know.

Customer: replied 7 months ago.
As I had previously stated, I already tried restarting the phone. I went to settings it showed that I was connected to my Wi Fi server, however when I try to access my emails, send or receive messages, photos etc. it says I am not currently connected to a server. What else can I do?
Expert:  Richard replied 7 months ago.

Thanks

I read through your initial messages and there is nothing about any steps you tried so sorry about that.

Can you go to settings, wireless.

Tape on your wireless network and tap forget

Once done, tap on it again, enter in your wireless password, connect and tell me if you can now send and receive emails please.

Customer: replied 7 months ago.
I went through the steps you told me to do, still says unable to connect to server. Shows I have emails won't let me access them or send the ones I tried to send.
Expert:  Richard replied 7 months ago.

if you open the web browser, can you access websites on the phone?

Customer: replied 7 months ago.
I just tried the browser, yes I can access the website on the phone
Expert:  Richard replied 7 months ago.

ok, then it means the phone does have internet.

Are you saying you also cannot access text messages?

Not just emails?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Strange that nothing else works properly though. I send out daily text messages of encouragement every day & now I cannot
Expert:  Richard replied 7 months ago.

ok, go to settings, Applications Manager

Swipe with your finger to the list All, the locate Google Services framework.

Then press on Google Services Framework, press clear data

Restart the phone and tell me if it now connects please.

Customer: replied 7 months ago.
Richard, I am on a fixed income, under $1000. per month, I cannot spend additional funds.
Expert:  Richard replied 7 months ago.

Ok.... though the instructions I gave you have nothing to do with paying extra money or anything....

The instructions you can do for free.

Customer: replied 7 months ago.
Also I am being picked up shortly for my therapy session. Time is short.
Customer: replied 7 months ago.
The phone number you are texting me is my Mom's, my number is(###) ###-#### My Mom is the one leaving for therapy. What is the $20 for, I know the instructions are free.
Customer: replied 7 months ago.
I cannot download all the texts or send all of them.
Expert:  Richard replied 7 months ago.

I think your referring to the phone call the website offers, you can ignore it and just do the instructions I gave you please.

Customer: replied 7 months ago.
I cannot find Applications Manager on my device. I looked under settings, it doesn't have an All button to swipe, at least I don't see it.
Expert:  Richard replied 7 months ago.

It is not under settings

I will repeat the instructions

go to settings, Applications Manager

Swipe with your finger to the list All, the locate Google Services framework.

Then press on Google Services Framework, press clear data

Restart the phone and tell me if it now connects please.

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