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Ask Answers by Eric Your Own Question

Answers by Eric
Answers by Eric, Developer
Category: Android Devices
Satisfied Customers: 3147
Experience:  Award winning Android Developer & part of the Cyanogen Development Team
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I bought a new phone and when I turned it off and turned it

Customer Question

I bought a new phone and when I turned it off and turned it back again it asked for my gmail password ***** when I typed it in it kept saying wrong password ***** when I tried to recover it I couldn't so I reset the password ***** when I put into to the phone it tells me that I have to pick a gmail account that Is attached to tis account. so I am lost and I need my phone.
JA: How long have you had this issue with your Gmail account?
Customer: since last week
JA: Have you installed any updates recently?
Customer: on what the phone? it is brand new
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I guess not
Submitted: 1 month ago.
Category: Android Devices
Expert:  Richard replied 1 month ago.

Hi there and welcome

First, can you tell me please if you can sign into this Gmail account via my link below?

www.gmail.com

Please let me know.

Customer: replied 1 month ago.
Customer: replied 1 month ago.
no I don't want to throw more money on it
Expert:  Richard replied 1 month ago.

Thank you

Now sign into the account here

www.android.com/devicemanager

Do you see the location of the phone?