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Richard
Richard, Android Specialist
Category: Android Devices
Satisfied Customers: 31327
Experience:  Android Systems Specialist
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Android tablet cambio 1 no power, Purchased 03/16 s/n

Customer Question

android tablet cambio 1 no power
JA: What's the model number of your TV? How old is it?
Customer: Purchased 03/16 s/n PeHBZ2107H2 (F) Cambio 1 tablet battery no charge
JA: Does the TV menu work? Do you have the same problem on all sources/inputs?
Customer: i need a android tech
JA: How long has this been an issue? What happened right before this popped up?
Customer: since Thur after normal battery charge
JA: Anything else you want the TV expert to know before I connect you?
Customer: not at this time
Submitted: 1 month ago.
Category: Android Devices
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you remove the power cable

Then hold the power button for 60 seconds then release

Connect the power cable and tell me if it then starts please.

Customer: replied 1 month ago.
No response.
Expert:  Richard replied 1 month ago.

Ok, hold the volume UP and Power buttons for 6 seconds and release with the charger connected

Does it then start.

Customer: replied 1 month ago.
No start.
Expert:  Richard replied 1 month ago.

Thanks

It is the internal mainboard that has faulted, this now confirms it.

I am really sorry about this and you are going to have to return the tablet to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you